When adding a link to your article, you can either enter the full URL by using copy and paste or 'wrap' the link in descriptive text.

Add a 'wrapped' hyperlink 

1. Write the text you want to function as your link (e.g. "Guide for creating a ticket")
2. Click the hyperlink icon. A pop up will appear
   
    
3. In the Link tab, in the field URL, enter the full URL you want to link to
   
   1. From this tab, you can also edit the display text, i.e. the text 'wrapping' your link
4. Per default, the link will open in a new tab. See the Target tab for other options