It's possible to set a custom message, to the feedback receipt/copy email, that the user receives.

The message will be shown on portal, article and news feedback.

When the custom message is set, the receipt/copy email the user receives gets the message (marked with the red outline):

The feedback email, the user who is responsible for the portal, receives is unchaged:

And if the custom message is not set, the receipt/copy email, the user receives, looks like this:

Create or reset the custom message for the receipt/copy email for the user

Note: You have to have administrator as a role to access this

Create or edit the feedback message

1. In the administrator page, click on the "Templates" dropdown menu, and click on "Edit the feedback receipt message".

2. From the edit page, you can write the receipt/copy message in the text field (1), and press "Save" (2) to save the text. Now the message is set.

Delete or reset the custom message

1. In the administrator page, click on the "Templates" dropdown menu, and click on "Edit the feedback receipt message".

2. Delete the text in the text field (1) and press "Save" (2), or press "Reset" (3) and then press "Save" (2). Now the message is deleted.